Bidias Health – Family Room Portal

Connected Care. Reassured Families.

Bidias Health’s Family Room provides clients and their loved ones with 24/7 access to care details, visit records, and communication with the care team. Families can view care schedules, medications, task completion, invoices, and progress reports—all in real time. It enhances trust, transparency, and engagement, turning care into a collaborative partnership between the provider and the family.

24/7 CARE ACCESS PORTAL

Care You Can See Anytime.

Families can securely log in at any time to view daily care logs, schedules, medications, and treatment updates. This transparency strengthens trust and reduces uncertainty.

Case Study: A son living in another state was able to check his mother’s daily care notes every night. He gained peace of mind knowing her medications and visits were consistently completed.

CREDENTIAL-TRIGGERED TIMELINES

Direct Access. Immediate Answers.

The portal enables direct communication with nurses, aides, and care coordinators in real time. Families can ask questions or request updates without phone delays.

Case Study: A caregiver used the messaging tool to quickly confirm a medication dosage with the nurse. The immediate response prevented confusion and avoided a potential medication error.

CARE PLAN TRANSPARENCY

Clear Plans. Shared Progress.

Families can review care goals, progress notes, and physician-signed plans in real time. This fosters collaboration and keeps everyone aligned on the patient’s journey.

Case Study: A family concerned about rehabilitation goals reviewed updated therapy progress notes through the portal. Seeing clear milestones reassured them that their father was steadily improving.

INVOICE & PAYMENT TOOLS

Simple Bills. Secure Payments.

Clients and families can view detailed invoices, set up payment preferences, and make secure payments online. This reduces billing confusion and streamlines financial management.

Case Study: A daughter managing her father’s care remotely appreciated being able to pay invoices online. She avoided late fees and tracked billing history without needing multiple phone calls.

EMERGENCY UPDATES & ALERTS

Instant Alerts. Timely Action.

The system delivers instant alerts for medication changes, health concerns, or missed visits. Families stay informed and can act quickly in urgent situations.

Case Study: When a patient developed a sudden fever, the portal sent an immediate alert to the family. They coordinated quickly with the care team, ensuring rapid medical attention.

HIPAA-COMPLIANT PRIVACY CONTROLS

Transparency with Privacy Intact.

Only authorized family members gain access, with audit trails and encryption ensuring data security. This balances transparency with strict privacy requirements.

Case Study: A family requested restricted access for one sibling during a dispute. Bidias applied HIPAA-compliant settings, granting visibility only to approved contacts.