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  • Our DEDICATED Team

Our Team

At Olidia Medical, our team members take pride in their work because they believe all patients deserve quality service, allied with compassion, when it comes to providing homecare.
 

Our Team is Dedicated to EXCELLENCE IN PATIENT CARE
A

t Olidia Medical, our Team is Dedicated to Excellence in Patient care At Olidia Medical, we build our team from the ground up.
Most of our managers have field experience which improves their understanding of the care and compassion needed to provide excellent service.

Team Members are also part of an on-going continuing education process. Our team members take pride in their work because they believe all patients deserve quality service, allied with compassion, when it comes to providing homecare.

Email: office@olidiamedical.com 
Phone: 651-800-1360

OUR SERVICE TEAM

Our team is comprised of full-time, highly trained, dedicated employees who work around the clock to provide patients with a proactive, professional approach to patient homecare 24 hours a day, 7 days a week, 365 days a year.

CUSTOMER CARE SPECIALISTS [CCS]

Our Customer Care Specialists understand that the initial assessment of each patient is also the starting point on a successful path to patient homecare. The process begins by carefully reviewing all aspects of an incoming patient’s needs before coordinating a well-designed sequence of care, ensuring every patient’s requirements are handled accurately and professionally. Our communication with patients, caregivers, primary care physicians, and case managers is always handled in a positive and professional manner.

Our highly trained Patient Care Representatives are committed to providing positive patient homecare experiences, always remaining helpful, courteous, and professional. In order to provide a comfortable and friendly approach, PCRs arrive in clearly marked Olidia Medical vehicles, uniformed in our signature Hawaiian-style shirts. Our Patient Care Representatives will not only deliver the required equipment and supplies, but will also take the necessary time to instruct the patient on proper equipment use.

Each of our Registered Respiratory Therapists are licensed and highly trained in all the equipment and respiratory services we provide. RRTs are available at all Olidia Medical offices, in addition to being mobile, to ensure our patients’ homecare needs are met in a timely, convenient, and friendly manner. The Registered Respiratory Therapists’ core responsibilities are to make sure the patient clearly understands how to use the respiratory equipment and to answer any questions or concerns that may arise about the therapy.

We want every customer to maintain the most independence and Best Quality of Life possible.

Our home medical equipment and respiratory experts are here to evaluate your individual needs and help you find the products and services required to meet those needs.

OUR HIRING PROCESS

Before working with Olidia Medical, aspiring caregivers go through a comprehensive hiring process.

SCREENING
EVALUTION
EXPERIENCE
TRAINING
GO OR NO-GO

We start with an intensive interview process with clinical managers We check the caregiver’s personal and professional references. They must have a current CPR/Emergency/First Aid Training certificate.
JOIN OUR TEAM

They are pre-screened through written and skills competency tests. We verify the status of their License with State Agencies to make sure it is current with no restrictions
JOIN OUR TEAM

New caregivers must have a previous DME experience or take a complete training program before being considered for employment with Olidia Medical.
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During the office orientation, new caregivers are provided with a Starter Training Course that includes Infection Control, Equipment Safet and Environment of Care.
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When the above steps are complete, new caregivers can now take part in the comprehensive on-the-field orientation process.
JOIN OUR TEAM