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BIDIAS HEALTH – SMARTCARE SUPPORT

24/7 Help That Understands Healthcare.

Bidias Health’s SmartCare Support is built for the fast-paced, critical demands of healthcare providers. Staff get real-time assistance for technical issues, workflow questions, and user training—ensuring downtime is minimized and confidence is maximized. Support is available through multiple channels and powered by an AI-driven knowledge base that provides instant answers. With ticket tracking, human escalation, and archived history, every interaction strengthens staff readiness and agency efficiency.

24/7 MULTI-CHANNEL SUPPORT

Help is always just a click away.

Staff can request help anytime through chat, email, phone, or the ticket system. This ensures support is always available when clinical and administrative teams need it most.

Case Study: A nurse working late at night cannot access her patient schedule. She submits a quick chat request, and support resolves the login issue in minutes, allowing her to continue care without interruption.

AI-POWERED HELP DESK

Instant answers. Smarter support.

An intelligent knowledge base provides instant answers to common questions. This reduces delays and empowers staff to resolve many issues on their own.

Case Study: A scheduler needs instructions on generating a Medicare-specific report. The AI-powered help desk provides a step-by-step guide instantly, eliminating the need to wait for human intervention.

HUMAN ESCALATION WORKFLOW

When AI can’t, humans step in.

Complex issues are seamlessly escalated from AI or ticketing systems to live specialists. Staff never get stuck in endless loops or unanswered requests.

Case Study: An administrator encounters a billing integration error that AI cannot resolve. The system escalates the issue to a live specialist who diagnoses the problem and fixes it the same day, avoiding delayed reimbursements.

ROLE-BASED TICKET PRIORITIZATION

The right priority, every time.

Tickets are automatically sorted by urgency and staff role. This ensures that high-priority clinical issues are resolved before non-urgent administrative ones.

Case Study: Two tickets are submitted at once: one from HR about a payroll export and one from a field nurse who can’t access patient records. The nurse’s ticket is prioritized, resolved within 30 minutes, and patient care continues without disruption.

REAL-TIME TICKET TRACKING

Know exactly where your help stands.

Users can monitor ticket progress with live status updates. This transparency reduces frustration and builds trust in the support process.

Case Study: A manager submits a request for help with bulk uploading new patient files. She checks the dashboard and sees the ticket status move from “Assigned” to “In Progress” to “Resolved,” with email notifications at every step.

TRAINING & SUPPORT HISTORY ARCHIVE

Every ticket becomes a learning tool.

Every support interaction is stored for training and future reference. This builds a knowledge base and helps agencies identify recurring issues to address proactively.

Case Study: The IT manager reviews the support history and finds repeated staff questions about EVV compliance reports. The agency then schedules a targeted training session, cutting related tickets by 60% in the next quarter.

 

COST SAVING AND FINANCIAL SOUNDNESS

Focus on reducing expenses and ensuring financial stability.
Emphasis on delivering high value and return on investment (ROI).

  • 1

    GOOD RETURN ON INVESTMENT (ROI)

    The system offers strong potential for financial efficiency and cost-effectiveness.
  • 2

    HR, PAYROLL, AND EDUCATION SAVINGS

    Implementation of a self-regulatory system to streamline operations.
  • 3

    REDUCED HR MANAGER INVOLVEMENT

    Transitioning from full-time to part-time HR managers to minimize costs.
  • 4

    COMPLIANCE MACHINE

    Transitioning from full-time to part-time HR managers to minimize costs.

A robust, customizable, and secure platform focused on improving operational efficiency and the quality of care for healthcare organizations.

  • 5

    CLINICAL MANAGEMENT

    Self-regulatory and compliance features reduce the need for a full-time clinical manager.
  • 6

    CUTTING WHITE-COLLAR OVERHEAD COSTS

    Self-regulation across operations significantly limits overhead expenses.
  • 7

    BILLING SAVINGS

    Self-billing capabilities streamline claim submissions with just a few clicks, reducing biller hours and associated costs.
  • 8

    EFFICIENT MANAGEMENT

    Self-billing capabilities streamline claim submissions with just a few clicks, reducing biller hours and associated costs.